To be successful as an online English teacher or school owner you need to maximize attendance and student retention.

This is what ESL education looks like today for many students and teachers

(or ELT, EFL, TEFL, TESL, English education…) Many students all over the world

are feeling down and depressed. They’ve lost motivation to learn English and

it’s becoming increasingly more difficult to keep them motivated and inspired.

This is having a negative effect on how often students come to class and how

long they continue coming.

Students learning English often give up
Why do students learning English lose motivation and give up?

Your English school can do better.

For many English teachers and schools, things were humming along

nicely and then BAM! Covid-19 sent us all packing for our home office.

Overnight online education became the norm.

Sending old-school teachers into a panic, their classes into disarray, and

learners into a frustrating, lonely world.

Students were left thinking and asking. “What am I supposed to do next? How

am I doing? What’s the goal and purpose of this/that activity?”  

Not to mention the social component was completely lost.

How did it come to this? 

Technology should maximize student learning potential by integrating the

most effective methods, tools and science available. Yet the education sector

has been the slowest to adopt and embrace technology.

As a result, instead of being ready for COVID, many were left scrambling to use

technology in some or any form. Many of the tools and activities served no real

educational purpose. They really didn’t help students move forward or give

them a real sense of accomplishment.

Instead students were left without clear goals or purpose. Student anxiety and

depression are up and motivation to learn English is down.

Why are we so behind?

How could the education industry have been caught so off guard? More

specifically, how could English schools have been caught so off guard?

Why have so many English schools been so reluctant to offer hybrid

solutions? Organized institutions have hurdles and hoops with politics and

bureaucracy, and so it’s easier to see how and why. I didn’t say understand, but

just see how and why. English teacherpreneurs and schools though … they

have no excuse. 

– Doesn’t it just make more sense to have a learning management system that

is stacked with proven methods and techniques to optimize student learning

potential?

– Doesn’t it just make sense to offer students the choice to take English classes

in person or remotely?

– Doesn’t it just make sense to appeal to 21st century learner preferences and

expectations?

What do 21st-century English language learners expect?

English language learners expectations

21st century learners expect a lot!

For one, we are accustomed to instantly finding things out (think Google). If we

want a new recipe, we Google it. If we have a disagreement with a friend, we

Google the answer. Within seconds we “learn” things.

This is called micro-learning and it’s completely changed how many people

approach learning. And for a number of good reasons.

1. You can learn something quickly.

2. You can learn things that you’re interested in.

3. For almost anything you Google, there are images which help you visualize

and remember things.

4. For almost anything you Google, you have the choice between reading

about it or watching a video. And guess what? Most people choose video. The

interesting thing to keep in mind here is that visual aids actually help us

remember things. This holds especially true for facts and … vocabulary.

What about that “Magic English Pill”?

Learn English with the magic English pill

Twenty-first century learners also expect results. They expect the “magic pill”

effect. Why? Because technology has made everything so much easier to do.

Though there’s still no “magic pill” for learning English, there are things that

help make your students feel they are making progress. Progress lines that

are a part of most learning management systems are a great example of this. 

They let us know immediately how far we’ve progressed and how far we have

to go to complete something. There’s no guesswork.

Micro-interactions are another example. Micro-interaction is just a fancy term

for those things that pop up on the screen and tell you that you’ve completed

something. For example, a thumbs up, or a badge. Micro-interactions provide 3

main purposes:

1. They communicate status and provide feedback

2. They help people to see the results of their actions

3. They enhance our sense of control that we have over actions

I for one, love micro-interactions and many argue that they’re the reason so

many people love learning apps like Duolingo (enter the little waving owl!)

Last, but definitely not least …

And of course there’s gamification. Everything is gamified these days. We earn

points for this, awards for that. Badges for this and stamps for that. We’ll go

into detail for all of these, but start putting some thought into these.

These are just a few of the things that can make a significant impact on

whether your students come to tomorrow’s lesson or they give up. It can

influence whether they quit today or continue learning English. 

Incorporating these things in your lessons, courses and system will make a

significant difference in how often students come to classes and how long

they continue to study for. Find ways to keep them engaged outside of the

classroom and feeling like they are moving forward.

We would love to talk with you about your English teaching goals and how

Pocket Passport can make your educational goals a reality.

Almost forgot!  We have tons of FREE high frequency vocabulary materials

that are sure to boost student scores on the TOEIC, IELTS and other exams.  

Check out how Pocket Passport can help make your teaching goals-and your

students dreams a reality. And also very importantly how your class

occupancy and student retention can be higher.

Should my school offer make up lessons?

 

When I took over the school that I used to own, I took over all the rules and

 

guidelines. Actually, I took over a school that didn’t have ANY rules!

 

Students were free to come and go as they pleased.

 

There were 3 ways that they could sign up for lessons:

 

1.  there was a book with a calendar in it. They could write their name in the

 

time slot they wanted to take a lesson.

 

2.  call me or the part-time staff that I had (the part-time staff only worked

 

about 8 hours per week back then)

 

3. they could email us

 

 

Scheduling the old school way

 

 

Scheduling and handling the reservations was a pretty big job in itself.

 

Students had cards with squares on the back that we ticked off each time they

 

took a lesson.

 

Sometimes they forgot their cards and we had to try to keep track of that as

 

well.

 

About a year later when we grew a little bigger a friend

 

recommended I look into an online reservation system. After a few months of

 

procrastinating I finally did and it saved me a lot of time, energy and money.

 

I readily admit that I should have changed the rules and implemented more

 

structure as soon as I took the school over.

 

 

Students could cancel without any penalty. They could just not show up and

 

still not lose the lesson.

 

Students often asked for extensions on their contracts. No problem!

 

 

What kinds of rules should my school have?

 

The first rule that I suggest implementing is your makeup rule.

 

Should you offer make up lessons or not? How many per month or year? How

 

far ahead of a lesson should my students have to cancel lessons before

 

they’re penalized?

 

 

First off, let’s define what a make up lesson is, since some schools may have

 

their own idea or definition of what that may be.

 

 

A make up lesson is when a student is absent from a lesson due to illness or

 

for personal reasons.

 

 

Every school should have a rule that explains and clearly defines:

 

 

a. How many make up lessons students are able to take each month or year.

 

For example, students can cancel and make up one lesson per month.

 

 

b. Schools define the deadlines for when students must cancel their lesson by.

 

For example, students must cancel by 11:00pm the night before the lesson or

 

they’ll lose that lesson credit entirely.

 

 

Or students must cancel no later than three hours before the lesson or they’ll

 

lose the lesson credit entirely.

 

 

IMPORTANT: Set a time limit for how long students can

reserve makeup lessons

 

 

c. How long is the make up lesson valid?

 

 

For example, when a student cancels a lesson, how long do they have until that

 

“make up lesson” expires (for example, 21 days)

 

 

So Yuko cancels her lesson before the deadline and she has 21 days to make it

 

up.

 

 

IMPORTANT: if she cancels the make up lesson, the original expiration date for

 

that make up lesson applies.

 

 

Scenario A: The deadline is 11:00 pm the night before.

 

 

Yuko cancels her lesson at 10:30pm on August 1st.

 

 

She’s given a make up lesson and has 21 days to do the make up lesson, which

 

means the expiry date for the make up lesson is August 22nd.

 

 

Yuko reserves a make up lesson on August 7th.

 

 

She cancels the make up lesson on August 5th – The deadline remains the

 

same.

 

 

The deadline is not for an additional 21 days from the date that she canceled,

 

it’s the original make up lesson deadline.

 

 

So even if Yuko cancels her make up lesson on August 5th, the make up date

 

wouldn’t change to the 26th, it would remain August 22nd. It DOES NOT

 

continue to change each time that she cancels the make up lesson.

 

 

Of course there may be exceptions to the rule, when admin chooses or needs

 

to override the system and allow for a student who needs to miss an entire

 

month because of influenza, etc. However having clearly defined rules in place

 

is critical to ensuring that students (or parents) are not taking advantage of

 

you.

 

Be careful how many make up lessons you offer.

 

 

I’ll cover more things about ticket types and rules in next week’s blogs. Having

 

clear rules in place will save you a lot of headaches, time and money.

 

Structuring rules the right way can also create extra revenue. More about that

 

next week!

 

Keeping track of all of this… isn’t fun! Pocket Passport’s online reservation

 

system is a flexible solution for language schools. Cancelation rules, makeup

 

lessons, level up, level down and lots more.